Configuration > Call Events

Created by Christopher Tuzzeo, Modified on Wed, 30 Aug 2023 at 09:18 AM by Christopher Tuzzeo

Call Events allows configuration relating to actions taken when a call or device changes state, e.g. when a new incoming call is presented to the Go Integrator Cara user's extension.


Incoming call ringing or call waiting can be notified by sound files played through the computer speakers. This can help to uniquely identify which user in an office environment is being presented with a call for either supervisor monitoring or for users that are not deskbound.

NOTE: Only audio files in WAV format are supported. A sound file for each state is included within the Cara client by default and can be selected by the user: "ringing.wav" and "waiting.wav".

The computer sound can be automatically muted whenever a call is in progress - useful for users that work with background music, internet radio etc. to give a more professional response when incoming calls are answered.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article