Configuration > Interface

Created by Christopher Tuzzeo, Modified on Wed, 30 Aug 2023 at 09:08 AM by Christopher Tuzzeo

The most common user-defined parameters are within the "Interface" settings.

Preview window

Controls the behavior of the Preview Window.

By default, the Preview Window is used to present incoming and outgoing call information and controls. Typically you will leave this enabled. The Missed Call Notification preview window can be enabled separately to the main preview window.

The main Preview Window is designed to be as unobtrusive as possible, so will automatically hide once a call is answered and in progress. Hovering over the Tray icon or AppBar status icon will bring the Preview Window back into view during a call.

The default hide delay is 10 seconds but can be increased or disabled (set to "infinite") to keep the Preview window permanently in view for the duration of the call.

The Preview Window will display in front of other windows but without taking focus from the current application in use. When "Always on top" is enabled the Preview Window will remain in view whilst continuing to work on the current application.

Actions

Depending on the address book location, matching contacts are displayed in "standard" mode if opened by clicking the contact icon. With "Show Contact in Edit Mode" enabled, the contact is opened in "edit" mode, if available. Note: not all CRMs support both modes (Show and Edit).

Example: Contact open in Salesforce "standard" mode:

Example: Contact open in Salesforce "edit" mode:

Example: Call Activity log open in Salesforce "standard" mode:

Example: Call activity open in Salesforce "edit" mode:

Hot Keys

Assign keystroke combinations to Make call, Answer and Hang up:

Note: All hotkey combinations require CTRL, SHIFT or CTRL+SHIFT to be included

Application load

Enable automatic start up with Windows:

Localization

Set language to the selected item. When the default option ("Auto detect") is selected, the software automatically uses the language of the operating system:

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